Банка ДСК

От 10 гишета, работят само 3. Служителки се разхождат по коридора с телефон и кутия цигари, не бързат, явно клиента не е важен.Системата с номерата нещо не е наред. Теглиш номер, чакаш, викат тези след теб и така може да си чакаш с часове. Както вече 2 пъти ми се случва в този офис. Въобще пълна анархия...

Отзивът е за банкомата, който се намира до Банката- ул. „Свети Свети Кирил и Методий“ 12, 8000 Бургас Център, Бургас, съдържащ услугата Внасяне на пари"

I was in the bank on August 16th 2022 at 2PM. I had an appointment for that time. So I got a ticket with №381 and went to the window №3. From that window I was sent to the second floor to a particular specialist. After non-principle delay I got into the office/room were the specialist processed my documents and scheduled the next appointment. The staff were pleasant and the work fine.But:* to register me as a new client took around an hour;* it is impossible to pay for the service in the same room where the service of registration was provided;* I wanted to pay for the service by my credit card from another bank (because I do not have DSK bank card yet), maybe it was some miscommunication, but I was informed that I should pay only in cash on the first floor;* I went down to the first floor and took a new ticket with №380, waited for 18 minutes!!!! when it was written in the ticket that average expectation time is 5 minutes (I went to the window №3 where the service was fine);* ATM - second cash transaction finished unsuccessfully without any explanations. I entered my pin and then my card was returned without any cash and any explanations. I wanted to get cash or some explanations - for example: we can't proceed such operation or something like that. Transaction was rejected from my bank's side, but explanation note was not given to me.Conclusion: I spent 2 hours of my life inside the bank only to open the bank account. I was puzzled by confusing work of ATM.

От всички клонове на банката, единствено за този не мога да кажа лоши думи. Винаги когато съм го посещавал, съм получавал качествено обслужване. Служителите тук са отзивчиви, любезни и усмихнати , а не като роботите в останалите клонове които съм посещавал.